SHIPPING & DELIVERIES

OUR SHIPPING PRICE& DELIVERY POLICY

AL Purchase are to be charged of its shipping cost for RM9 for West Malaysia(All penisular states of malaysia)  and RM15 for East Malaysia( Sabah, Sarawak and Labuan)  in a single receipt.

Currently, we only provide shipping to Peninsular Malaysia and East Malaysia. Shipping Fees & Charges

Your parcels are delivered using the following courier services:

PLACES COURIER SERVICE AGENT DELIVERY DAYS
Peninsular Malaysia YOUR COURIER AGENT 5 days
Sabah & Sarawak, Labuan YOUR COURIER AGENT 7 days

 

DELIVERY CUT OFF TIME

We try our best to prepare your orders and send them out as soon as we can but orders can only be shipped during office working days and hours:

Delivery Day Cut OFF Time

Monday-Friday 9:00am – 5:00pm

*Office Hours are from Monday to Friday, excluding Public Holidays.

 

RE-DELIVERY POLICY

If we have attempted to deliver your order but you were not present to receive it, you will be presented a card with details to arrange for a re-delivery. If our courier agent unavailable to reach you after 3 delivery attempts, the products will be returned to our warehouse. Customer will be charged on the re delivery charges according to the Postage charges listed in item No.1 after arrangement of re-delivery for 3 failed attempts.

 

DURING PROMOTION PERIODS

During peak periods, there may be some delay in shipping. Please bear with us as we could not fulfil the usual next day delivery promise due to large volume of orders, transaction and availability issues.

 

EXCHANGE/RETURN POLICY

We are committed to providing you with products of the finest quality.

All exchange which occur in an unwanted scenario must have reached us via email:  info@jaffood.com.my We will evaluate the scenario and get back to the user within a week of the review result. Kindly inform Customer Service before returning the item otherwise the request will not be processed.

Customers would have to bear the postage fees for shipping item(s) back to us during the return process, any refund of or refund of shipping fees will be depend on the mutual agreement between the management and the customer as whole.

Please provide the return parcel tracking number for all items.

Please allow 30- 60 working days for this process to be completed.

Refund will based on customer actual paid – Final payment to refund, voucher cannot change into cash term

For customer service or inquiries on shipping issues:

Please contact us at Tel: +603-6263 6863 or

CUSTOMER SUPPORT EMAIL: info@jaffood.com.my